Electrical calls, taken down while your hands are in a panel.
For electrical contractors. The calls you forward go to your agent instead of voicemail. It answers in your business's name, asks what the job is, takes the address and the number, reads them back, and emails you the write-up about a minute later. It doesn't diagnose, and it doesn't tell a caller whether something is safe.
The calls you get, and what your agent does with each
Examples of the kind of question it asks. Your own questions are written in during setup.
"Half the house just lost power."
"Which part of the house is out?"
What's out, in their words.
"A breaker keeps tripping."
Your question for a breaker call, like which room or what's running when it trips.
What they've noticed, in their words.
"Two outlets in the kitchen are dead."
Your question for an outlet call.
Which outlets, and where.
"I want a quote on a panel upgrade."
Your question for an estimate, in your words.
The job, the address and when suits them for your team to call back.
"I'd like a charger put in for my car."
Asked only if you told us you do this work. If you don't, it says so plainly.
The job, or a polite no and their number in case you can point them somewhere.
"Are you licensed and insured?"
Answered in the words you gave us.
Any follow-up question it couldn't answer.
"Do you pull the permit?"
Answered only if you told us how you handle it.
Otherwise, the question, for your callback.
Then the address, including the town, when suits them, their name and the best number, all read back.
What it writes down
- What's wrong or what they want done, in the caller's words.
- The answer to the one question it asked.
- The address, including the town, said back so the caller can fix it.
- When suits them. No time is promised.
- Their name, and the best number, read back digit by digit.
- Any question it couldn't answer, written on that call.
What it won't do
- Diagnose a fault, or tell a caller whether something is safe.
- Send an electrician out, say anyone is coming, or give an arrival time.
- Make up a price. Asked for one it wasn't given, it says the number comes from your team and asks about the job.
- Book a time, or confirm one. It can't see your calendar. It takes the time the caller would like, and your team calls back to set it.
- Take card numbers. If a caller offers one, it says that's handled another way and moves on.
- Pretend to be a person. Asked, it says it's your business's virtual assistant.
Answerling is not an emergency service. Anyone who smells gas, sees smoke or has any other emergency should hang up and call 911 or their utility.
A scripted example call
Scripted example. Not a real customer call. Bracketed details are placeholders.
Your agent: Thanks for calling [your business]. This call is recorded. How can I help?
Caller: The breaker for the kitchen keeps tripping.
Your agent: Sorry to hear that. When does it trip?
Caller: Mostly when the microwave and the toaster are both going.
Your agent: Got it. What's the address, including the town?
Caller: [street address], [town].
Your agent: [street address], [town]. When would suit you?
Caller: Any afternoon this week.
Your agent: And your name?
- They give their name, then the best number, read back digit by digit.
Your agent: So that's the kitchen breaker tripping, mostly with the microwave and toaster on, at [street address] in [town], any afternoon this week. That's for [their name], on that number. Have I got that right?
Caller: That's right.
Your agent: Someone from [your business] will call you back to set a time.
Keep your number
Your number stays yours, and it stays with your carrier. Your agent gets its own local number, and your carrier sends it the calls you choose:
- Only what you miss. Your phone still rings as it does today. If you don't pick up, the caller reaches your agent instead of your voicemail. We can also set your line so the next caller reaches your agent when you're already on a call, and we test it with you first.
- After you close. Nights, weekends and holidays go to your agent.
- Everything. All calls go to your agent, and you ring back the ones you want with the write-up in front of you.
We set it up with you on a call. You ring your own number from another phone and hear your agent answer before you rely on it. You can switch forwarding off yourself, and callers still ring the number they already have. Call forwarding, carrier by carrier
What you get after the call
About a minute after the call, the write-up is in your inbox, to everyone you name: who rang, what they need, the number to call back, and a short summary in plain words. For the call above, that's the tripping breaker, when it trips, the address and the number to call back.
- The email links to the call in your dashboard, where the recording plays beside the transcript.
- Tell us your quiet hours and late-night emails wait until they end. Your agent still answers.
- Sales pitches, robocalls and quick hang-ups don't email you. They still show in your dashboard.
- Callers from the past week who asked for a call back sit together on your dashboard's Home page.
Your inbox and your dashboard come with both plans. Want the write-up somewhere else, like the app you schedule from? Name it on our first conversation and we'll tell you straight what we can do. After the call
Who it's for, and where we'd say no
For: electrical contractors, from one-truck shops to small crews, where the person who answers the phone is also the one doing the work.
Where we'd say no:
- Shops that already have a dispatch desk or an answering contract around the clock.
- Franchises on enterprise field-service software.
- Businesses where a licensed person must give advice on every call.
- A shop whose callers expect troubleshooting help on the phone. Your agent takes the call down for your callback. It doesn't talk anyone through a fault.
How it gets set up
- One conversation. Fifteen minutes on your services, prices, hours, the towns you cover and the work you turn away.
- We build it. Your greeting in your business's name, the question it asks for each kind of job, and its answers to what callers always ask. We also write in the work you do and the work you turn away, licensed and insured in your words, and how you answer permit and estimate questions.
- You try to break it. We put it through ten scripted test calls, then you ring it yourself.
- You forward your line. On a call with us. Nothing goes live until you say so.
No setup fee, and you don't write a script. How setup works
What it costs
Two plans, month to month. No setup fee, no annual contract, cancel any month.
- After hours: $149 a month. 200 minutes of talk a month. Your agent takes the calls you cannot: nights, weekends, the lunch rush. $0.40 a minute above that.
- The whole line: $299 a month. 600 minutes of talk a month. Your agent answers everything and you pick up when you want to. $0.40 a minute above that.
Both include the recording, transcript and summary of each call, the write-up in your inbox, and a login for anyone you name. Prices exclude any sales tax that applies. Both plans, side by side
Questions electricians ask
No. Your agent doesn't diagnose and doesn't tell a caller whether something is safe; it takes the problem down in the caller's words, reads it back, and says your team will call back.
Answerling is not an emergency service. Anyone who smells gas, sees smoke or has any other emergency should hang up and call 911 or their utility.
Yes, in the words you give us during setup. Anything you didn't give it, it says it doesn't have the answer and writes the question down for your callback.
Yes. It asks your question for that kind of job, takes the address and when suits them, reads it back, and says your team will call back to set a time for the estimate.
It says so plainly, the way you told us. Then it offers to take their number in case you can point them somewhere.
No. It never gives a time or says anyone is on the way; it says someone from your business will call back to set one.
Talk to us
Fifteen minutes on your calls, your hours and what you want captured. Then we tell you honestly whether an agent is worth it for you.
Rather email? info@answerling.ai
Want to see what a missed call is worth to you first? Run the numbers. Three numbers you already know, multiplied. Your math, not ours.