Plumbing and HVAC
The no-heat call at two in the morning gets answered.
Your agent asks what a plumbing or heating call needs, takes the address and the number, reads it back, and emails you the write-up.
- Nights and weekends answered, holidays too
- One question that fits the job
- No setup fee We build it for you
The calls you get, and a question that fits each.
“The water heater’s leaking in the garage.”
“Roughly how old is the tank?”
The leak, and the tank’s age if they know it.
“It’s fifty-eight in here and the heat won’t come on.”
“Is the heat out in the whole house?”
Whether the heat is out everywhere, and when they’d like someone, in their words.
“The pipes froze overnight. Nothing comes out of the faucets.”
“Can you see water leaking anywhere?”
Whether anything is leaking yet.
“The sump pump alarm keeps going off.”
“Is there water on the basement floor yet?”
Whether water is coming in, and where.
“What would a new AC unit run me?”
If you want prices said, it gives the range you gave us. Then: “What’s the old one doing?”
If they stay on the line, the job and how to reach them.
Then the address, when suits them, their name and the best number, all read back.
Two calls, taken down and read back.
Your agent: Thanks for calling [your business]. This call is recorded. How can I help?
Caller: A pipe burst under the kitchen sink. There’s water everywhere.
Your agent: I’m sorry… Is the water still running, or have you shut it off?
Caller: I found the valve. It’s off.
Your agent: Good. What’s the address, including the town?
Caller: Eighteen Cedar Lane, Milton.
Your agent: Eighteen Cedar Lane, Milton. When would suit you?
Caller: As soon as anyone can.
- Their name, then the number they give, read back digit by digit.
Your agent: So that’s a burst pipe under the kitchen sink, water off now, at Eighteen Cedar Lane in Milton, as soon as anyone can, for [their name], on that number. Have I got that right?
Caller: Yes.
Your agent: Someone from [your business] will call you back to set a time.
Your agent: Thanks for calling [your business]. This call is recorded. How can I help?
Caller: To get the AC serviced before it gets hot.
Your agent: Sure… Is this the yearly service, or is something not working right?
Caller: Just the yearly one. Do you clean ducts too?
Your agent: I don’t have that answer, so I’ll write the question down for the team. What’s the address, including the town?
Caller: Seven Willow Road, Milton.
Your agent: Seven Willow Road, Milton. When would suit you?
Caller: Any weekday morning.
- Their name, then the number they give, read back digit by digit.
Your agent: So that’s the yearly AC service at Seven Willow Road in Milton, a weekday morning, and a question about duct cleaning, for [their name], on that number. Have I got that right?
Caller: That’s it.
Your agent: Someone from [your business] will reach out to set a time.
What plumbing and HVAC callers ask it.
From what you gave us:
- “Do you work on my brand?” From the list of brands you give us.
- “What’s your warranty?” Yours, in your words.
- “Are you licensed and insured?” In the words you gave us.
- “Is the estimate free?” If estimates are free and a diagnostic visit isn’t, it keeps the two apart, in your words.
Anything it couldn’t answer comes to you with that call, in the email and in your dashboard.
It does not diagnose, say a system is safe, give an arrival time, or call you about it. It takes the job down, reads it back, and says your team will call back.
The same agent in January and in June.
The first cold night
The calls come in while you’re already in someone’s basement. Your agent answers, asks what each no-heat call needs, and reads it back. The write-ups wait in your inbox for when you’re back in the truck.
June, and the service calls
Summer brings tune-ups and replacement quotes, each with its own question. Tell us before the season turns and we change what it says, from your summer hours to the brands you carry. It keeps answering while we test the change.
Want every caller asked whether their yearly service is due? Tell us at setup and your agent asks it. Your email after the call has the answer.
Where these calls can land.
The write-up comes to your inbox and your dashboard first.
Into your job app
After the call, the burst pipe can open a new request in your job app, ready for you to schedule. Where your app takes only customers, it arrives as a new customer.
Sorted by the job
After the call, the write-up can go to one person for a service call and to another for a replacement. Service calls can also add a row to the sheet you schedule from.
We set up both with you during setup, and your dashboard keeps every call either way.
Two plans.
Cancel any month.
Start on After hours, or take the whole line. The same features in both.
- $149 · After hours200 minutes of talk a month. Your agent takes the calls you cannot: nights, weekends, the lunch rush. $0.40 a minute above that.
- $299 · The whole line600 minutes of talk a month. Your agent answers everything and you pick up when you want to. $0.40 a minute above that.
- Both includeThe recording, the transcript and the summary of every call, and a login for anyone you name. No setup fee, no annual contract, cancel any month.
Questions plumbing and HVAC owners ask
No. It takes the request, and you decide who goes out and when, once you’ve read the write-up.
If both calls reach your agent, it can take them at the same time. Each is its own call in your dashboard, with its own write-up. How calls reach it
Tell us, and we switch you to After hours for the quiet months and back to the whole line when it picks up. Plans are month to month, no annual contract.
After the call, the write-up can arrive as a new request, or as a new customer where that’s what your app takes. Tell us which app you run and we connect it during setup. Find your app